jg999's Privacy Policy

jg999 operates a reliable and secure online gaming platform for users in Bangladesh. This Privacy Policy ("Policy") describes how jg999 collects, processes, stores, shares, and protects the personal information of users of our website and services.

By creating an account, logging in, or using any of our services on this platform, you are considered to have accepted the terms of this Privacy Policy. Please read this Policy carefully.

jg999 collects various types of information to provide its services without interruption and to improve the user experience. The categories of information collected are described in detail below.

2.1 Information You Provide Directly

When you create an account or use our services, the information you provide yourself includes:

• Full name and date of birth
• Mobile number and email address
• Government-issued identity document details provided for identity verification
• Payment information related to deposits and withdrawals (bKash, Nagad, Rocket account numbers)
• Information provided when contacting the support team

2.2 Automatically Collected Information

Some information is collected automatically while you use our platform:

• IP address and device information (browser type, operating system)
• Login times, gameplay sessions, and activity logs
• Transaction history and account balance information
• Browsing information collected through cookies and similar tracking technologies
• Page visits, click patterns, and in-site navigation data

2.3 Information Received from Third Parties

In some cases we may also receive information from legitimate third-party sources, such as identity verification service providers or payment processors. This information is used solely for account verification and fraud prevention.

jg999 uses collected information for specific and lawful purposes. We never use your information unnecessarily or against your interests.

jg999 does not sell, lease, or exchange your personal information to third parties. However, limited information sharing may be necessary in certain circumstances.

4.1 Service Provider Partners

We work with certain trusted service providers to operate our platform, such as payment processors and technology service providers. These organizations are given access only to the information necessary to perform their designated tasks, and they may not use this information for any other purpose.

4.2 Legal Requirements

Information may be disclosed to comply with court orders, lawful requests from law enforcement agencies, or applicable legal obligations. In such cases we always provide only the minimum information required.

4.3 Responsible Gaming

To prevent gambling addiction and ensure responsible gaming, limited information may be shared with relevant support organizations where necessary — always with your best interests as the priority.

The jg999 website uses cookies and similar technologies that enhance your browsing experience and keep the platform functioning correctly.

5.1 Types of Cookies

• Essential cookies: Required to maintain login sessions and run core functions.
• Functionality cookies: Help remember your preferences and settings.
• Analytics cookies: Used to monitor site usage and improve service quality.
• Security cookies: Used to detect and prevent fraud.

5.2 Cookie Controls

You can manage cookies through your browser settings. Please note, however, that disabling essential cookies may prevent some core platform functions from working properly.

To ensure the security of your information, jg999 has put in place industry-standard technical and procedural safeguards.

While we maintain the highest level of protection, no internet-based system is 100% secure. If you suspect a security breach, contact our support team immediately.

jg999 retains your personal information for as long as necessary to provide services. Retention policies for specific information are as follows:

• Account information: While the account is active and, after closure, for as long as required to meet legal obligations.
• Transaction records: Retained for the period required to comply with financial regulations.
• Communication records: Support-related communications are kept for a set period for service review and improvement.
• Gameplay logs: Retained for the relevant period for fraud investigation and responsible gaming monitoring.

After the defined retention period, information is securely deleted or anonymized in a way that makes it impossible to identify you in any way.

As a jg999 user, you have a number of important rights over your own personal information.

8.1 Right to Access and Correct Information

You can view the information stored in your account at any time and request corrections to inaccurate or outdated information where needed. Contact our support team to submit a correction request.

8.2 Right to Erasure

In certain circumstances you may request that your personal information be deleted. Please note that some information required to meet legal obligations may not be deletable before the designated retention period expires.

8.3 Right to Object to Processing

In certain cases you have the right to object to the processing of your information. Contact our support team to exercise this right.

8.4 Right to Close Your Account

You may request to close your jg999 account at any time. Once the account is closed, your information will be securely deleted after fulfilling legal obligations.

jg999 is for users aged 21 and above only. We do not knowingly collect or store information from any minor.

If information from a minor is collected inadvertently, we will immediately close the relevant account and delete the information upon becoming aware of it. If a parent or guardian suspects that their minor child has created an account on our platform, please contact us immediately.

jg999 may update this Privacy Policy from time to time. If any significant changes are made, we will notify you in the following ways:

• Displaying a clear notice on the website
• Sending a notification to your registered email address
• Informing you of the update at login

Continuing to use the platform after changes take effect will be considered as your acceptance of the updated Policy. Visit this page regularly and check the date of the latest update.

If you have any questions, concerns, or requests to exercise your data rights regarding this Privacy Policy, please get in touch. The jg999 support team is available 24 hours a day, 7 days a week to assist in Bengali and English.